Request Service

Custom Fireplace has the largest in house service technician team in the area. We employ only the most experienced, knowledgeable and trustworthy technicians. It is because of this that we can truly offer a service experience like no other. Please fill out and submit the form below and one of our staff members will get back to you soon.

Service charge is $285 for Gas Units and $325 for Pellet Units. This charge covers the initial service trip, any subsequent trips, a full cleaning of the unit and all labor. *Parts are extra and not included in $285 charge.

**If you smell natural gas, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.

Service Request Form

Was product purchased from Custom Fireplace

***As of Feb. 4th we are currently not taking on new service and repairs, please refer to the numbers below to find a qualified service technician to help you with your fireplace service, cleanings and repairs.

Elite Fireplace Service and Repair at 925-583-5248 or Dan Schilling at 925-735-9494 


If you purchased your unit within the last One Year then please submit a form below for help. Thank you.

(Elite Fireplace Service and Repair and Dan Schilling are third party vendors and have no affiliation with Custom Fireplace.)

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