Request Service

Custom Fireplace has the largest in house service technician team in the area. We employ only the most experienced, knowledgeable and trustworthy technicians. It is because of this that we can truly offer a service experience like no other. Please fill out and submit the form below and one of our staff members will get back to you soon.

Service charge is $285 for Gas Units and $325 for Pellet Units. This charge covers the initial service trip, any subsequent trips, a full cleaning of the unit and all labor. *Parts are extra and not included in $285 charge.

**If you smell natural gas, or suspect another emergency situation, leave the area immediately and call 9-1-1. Then, call PG&E at 1-800-743-5000.

Service Request Form

Was product purchased from Custom Fireplace
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***As of Nov. 16th we are currently scheduling new service for the week of JANUARY 18th and onwards.

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If you did not purchase your unit through Custom Fireplace you must call either Elite Fireplace Service and Repair at 925-583-5248 or Dan Schilling at 925-735-9494 or another third party and they will be able to help you. If you did purchase your unit from Custom Fireplace and are willing to wait please submit a service request form. If you are not willing to wait then please try and call the above numbers for service.

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(Elite Fireplace Service and Repair and Dan Schilling are third party vendors and have no affiliation with Custom Fireplace.)

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