Our Policy's

PAYMENT TERMS:


PAYMENT SCHEDULE: Product to be paid in full along with a fifty percent (50%) of the labor cost at time of purchase. The remaining balance will be due at the time of rough installation (the first installation trip), and/or upon the delivery of the product to the job site.
DAMAGED PRODUCT: Custom Fireplace will do its best to get damages replaced in a timely manner. Lead time for the replacement of the items is subject to the manufacturer's ETA.
CHANGES TO EXISTING ORDERS: Items added to an already approved order require payment in full at the time of acceptance.
RETURNS: All Purchases or cancellations are subject to a twenty-five (25%) restocking fee plus freight, to be collected at the time of return or cancellation. Manufactures restrictions may apply. ALL CUSTOM ORDERS ARE FINAL AND NON-REFUNDABLE. 
RETENTION OF TITLE: Title of Goods shall not pass to the Customer until the seller has been paid in full for the Goods and/or Services. 
RIGHT TO STOP WORK: Customer Fireplace, Patio & BBQ shall have the right to stop work if any payment shall not be made when due under this agreement and keep the job idle until all payments due are received.


INSTALLATION & SERVICE POLICY:

ACCESS: Customer agrees to allow Custom Fireplace, Patio & BBQ crews and their equipment access to the property, provide
safe access for loading and unloading of equipment, clear and sound pathways and stairs.
FRAMING: Framing and structural preparation of the fireplace space is not included. Penetration through finished floors, walls, ceiling, roofs, and any other barriers is not included. The Customer shall be solely responsible for consulting the manufacturers framing and clearances; and for providing the installation manual to their Contractor. Custom Fireplace, Patio & BBQ will not responsible for incorrect framing; Customer will be responsible for framing fire stop platforms.
GAS & ELECTRICAL SERVICE: Installation of gas and electrical services is not included and must be done by others. Customer is solely responsible for referencing to the installation manual, and with their local building codes regarding any necessary exterior gas valves. Custom Fireplace, Patio & BBQ is not responsible for any cost that may be necessary for the Seller to access gas or electricity.
CHASE PANS & REDUCERS: Chase pans and reducers are not included unless it’s been otherwise discussed and specifically noted in the invoice at the time of purchase.
ROOF FLASHING: In the event Custom Fireplace, Patio & B.B.Q supplies the Customer with a roof flashing, Custom Fireplace, Patio & BBQ will not be responsible for installation
PAINTING: Painting of flues, tops, vent caps, flashing's, and any other vent chimney components is not included.
EXISTING CONDITIONS: Custom Fireplace, Patio & BBQ will notify the customer when (a) substrate or latent physical conditions at the site differing materially from those indicated prior to start of work, or (b) unknown physical conditions differing materially from those ordinarily encountered and generally recognized as usual. Any expense incurred due to such conditions shall be paid by the Customer as added Services.
CLEAN UP: Custom Fireplace, Patio & BBQ will remove from customer property any unused excess material created by the work, remove excess debris, and leave working area in a clean broom sweep condition.
DELAYS: Seller agrees to start and diligently pursue the Services described herein, but shall not be responsible for delays for any of the following reasons: failure of issuance of necessary building permits; omission of Customer or Customer’s employee or agents, acts of God; changes to the Services ordered by the Customer; failure of Customer to make payments when due; delays cause by inspection or changes ordered by inspectors; and delays caused by Contractors, Subcontractors or other Persons hired by the Customer.

Disclaimer: Customer is solely responsible to ensure their general contractor, subcontractor, handyman, and/or similar persons hired by Customer are in compliance with the manufacturers owner’s manual, and with the local building codes. Custom Fireplace, Patio & BBQ assumes no responsibility for their acts or omissions.


RETURNS:

All Purchases or cancellations are subject to a twenty-five (25%) restocking fee plus freight, to be collected at the time of return or cancellation. Manufactures restrictions may apply. ALL CUSTOM ORDERS ARE FINAL AND NON-REFUNDABLE.

Accessibility Statement:

General

A.P. Fireside Venture Inc. DBA Custom Fireplace Patio & BBQ strives to ensure that its services are accessible to people with disabilities. A.P. Fireside Venture Inc. DBA Custom Fireplace Patio & BBQ has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Customfpbbq.com

Customfpbbq.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Customfpbbq.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Customfpbbq.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

A.P. Fireside Venture Inc. DBA Custom Fireplace Patio & BBQ continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Customfpbbq.com with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on Customfpbbq.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Customfpbbq.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact A.P. Fireside Venture Inc. DBA Custom Fireplace Patio & BBQ Customer Support as follows:

Email: office@customfpbbq.com
Phone: Phone: 1-925-829-6360